Due to war shipping to EUROPE is only with UPS courier. Please send message from the SPECIAL REQUEST page for UPS shipping quote. Also Due to the increased number of shipments and the corona situation still hitting hard, delays may be inevitable. Sorry for the trouble.

Refund policy

VERY IMPORTANT. PLEASE READ!!!

 

ABOUT CANCELLED ORDERS and REFUNDS:

Per Buyer's Request -
The buyer wishes to cancel this transaction. The order is cancelled by the seller, per the buyer's request. This cancellation option is at the discretion of the seller. REFUND WILL BE THE TOTAL COST -5% FOR COVER THE PAYPAL FEES (PAYPAL FEES ARE NOT REFUNDABLE).

Item Unavailable / Defective -
Some or all of the items in this order are unavailable.
The items on orders cancelled as Item Unavailable, will automatically be removed from the seller's listings.
REFUND WILL BE THE TOTAL COST PAID BY CUSTOMER

 

ABOUT SHIPPING AND CUSTOMS IMPORT TAXES

Please Note: Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.

Import fees are commonly required by the customs service of a country that receives a package originating from another country (in this case, Japan). 

Please note that we will not reimburse any customs clearance or import fees that may be charged by the customs service in the country that receives your item.

Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.

Returns

Restocking Fee Policy
All items are subject to a 25% restocking fee on all returnable items within the 7 days of the purchasing date depending on their condition when returned. Refer to our Returning Policies for more info.

If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.

For example, if you spent 11000 yen but returned an item(s) that cost 6000 yen in shipping, your order total is now 5000 yen after your return. Therefore, you are responsible for the shipping cost.

If you have any further questions regarding this policy, please send mail to japanamusement@gmail.com

What is a reasonable restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 25%.

Type of Return Request:

Buyers changes mind, buyer remorse or price difference
Restocking Fee Applied?: Yes

Buyer refuses delivery
Restocking Fee Applied?: Yes

Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller Restocking Fee Applied?: Yes

Order is returned as undeliverable
Restocking Fee Applied?: NO but an amount equivalent to the return shipping costs will be deducted

The buyer returns a CD, DVD, VHS tape, software, video games, cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap).
Restocking Fee Applied?: Yes. Up to 50% of item's price.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, electronic parts or software older than 15 years or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at japanamusement@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at japanamusement@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are NON-REFUNDABLE. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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